BANGKOK, Thailand — A shopper has alleged that she suffered a broken bone after slipping on a wet floor in the car park of a prominent department store in Bangkok’s Chidlom area, and that staff failed to provide assistance despite her direct requests.
Incident Details and Shopper’s Account
The incident, which was shared widely on social media, involved a customer who posted video footage showing significant water accumulation across the indoor car park’s polished surface. She stated that the slippery conditions led to her fall and subsequent injury. According to her account, staff members did not respond to her requests for help. “I asked the staff for help and they walked away, even though my bone was broken at that point,” she said in her post.
The shopper further expressed concern not only about the hazardous conditions but also about the staff’s lack of response. She claimed that while one employee initially offered assistance, he ultimately left to direct another vehicle instead.
Public Reaction and Safety Concerns
The case has prompted widespread discussion online, with many commentators criticizing the department store for its apparent lack of responsibility. Social media users have urged the injured woman to seek legal recourse, noting that large department stores typically carry insurance for such incidents. “These department stores have insurance. Even if someone trips over uneven flooring, they can make a claim,” one user commented.
Others familiar with the location corroborated the shopper’s claims, describing the car park floor as “notoriously slippery” when wet. Previous concerns regarding the safety of the area have also been reported, according to local media.
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Official Response and Broader Implications
As of publication, the department store has not issued an official statement regarding the incident. The case has reignited debate over customer safety and staff preparedness in major retail environments, particularly during Thailand’s rainy season when wet floors are more common.
Industry observers note that the incident underscores the need for stricter enforcement of safety protocols and improved staff training in high-traffic commercial spaces. The outcome of this case may influence future policies regarding accident prevention and customer care in Thailand’s retail sector.
